If you are unhappy with our service, billing, a technician's conduct or how we handle your data, please tell us. We take every complaint seriously.
Step 1 — Contact customer support
Call or WhatsApp +91 87504 60640 / +91 97622 64707 during working hours (Monday – Sunday, 8:00 AM – 8:00 PM), or e-mail info@roindiaservice.com. Please share your name, phone number, booking date, city and a short description.
Step 2 — Grievance Officer
If your issue is not resolved, write to our Grievance Officer:
Grievance Officer, RO India Service
State Highway 29, Civil Lines, Officer's Colony, Behind Pawan Sweets, Naktadana,
Pilibhit, Uttar Pradesh 262001, India
Phone: +91 87504 60640 / +91 97622 64707
E-mail: info@roindiaservice.com
Timelines
- Acknowledgement within 48 hours.
- Resolution within 30 days of receiving the complaint.
This process is provided in line with the Consumer Protection Act, 2019, the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. You may also approach the National Consumer Helpline (1915 / consumerhelpline.gov.in).