We stand behind our work. This policy explains the warranty on services and spare parts provided by RO India Service.
1. Service (labour) warranty
Repairs carry a 30-day service warranty from the date of service. If the same fault returns within this period, we will re-visit and fix it at no labour charge.
2. Spare-parts warranty
Spare parts carry the warranty stated on your bill, which depends on the part and its supplier. Consumables such as sediment, carbon and mineral filters are wear items and are not covered once they are used, except for manufacturing defects reported within 7 days.
3. AMC coverage
Customers on an AMC plan receive the services and benefits listed in their plan for the plan period.
4. What is not covered
- Damage from voltage fluctuations, lightning, fire, flood, physical impact or pests.
- Choking or failure caused by unusually dirty input water, unless you follow the replacement schedule advised.
- Faults caused by tampering or repair by anyone other than our technicians.
- Problems unrelated to the part replaced or the work performed.
- Products with manufacturer warranty — those claims must be made to the manufacturer.
5. How to claim
Call or WhatsApp +91 87504 60640 / +91 97622 64707 with your bill or booking details. A warranty visit is arranged as early as possible.