We want every customer to be satisfied. This policy explains how cancellations and refunds work for services booked with RO India Service.
1. Cancelling or rescheduling a visit
- Before the technician leaves for your address: cancel or reschedule free of charge by calling or messaging +91 87504 60640 / +91 97622 64707.
- After the technician has arrived: if you cancel at the door or decline the repair after diagnosis, only the visit / inspection charge is payable.
- We may cancel or reschedule a booking because of technician unavailability, unsafe conditions or incorrect address details. In that case no charge applies.
2. Payment for services
For regular repair and service visits we do not take advance payment. You pay after the work is done, so a refund is normally not needed.
3. Refunds
- Advance or online payments: if a paid booking is cancelled by you before dispatch or by us for any reason, the full amount is refunded.
- Unsatisfactory service: report the problem within 7 days. We will first re-visit and fix it free of charge under our Warranty Policy. If we cannot fix it, we will refund the labour charge for that job.
- Spare parts: fitted parts are not returnable once installed and working. A defective part is replaced under its warranty.
- AMC plans: may be cancelled within 7 days of purchase for a full refund if no visit has been made. After that, a pro-rata refund is given for unused months, minus the standard price of visits and parts already provided.
4. Refund timeline
Approved refunds are processed within 7 working days to the original payment method (UPI / bank account). Your bank may take a few additional days to reflect the amount.
5. How to request
Call or WhatsApp +91 87504 60640 / +91 97622 64707 or e-mail info@roindiaservice.com with your name, phone number, booking date and the reason. Unresolved issues can be raised through our Grievance Redressal process.